Tips for Helping New Yorkers Experiencing Homelessness

Tip #1: Acknowledge & Engage

Homelessness brings a sense of loneliness that can erode a person’s self-worth. Unfortunately, many people living on the streets or in the subways have grown accustomed to being ignored, looked down on or treated with disrespect.

Begin by simply acknowledging the people you encounter in the street or subway. Smile, say hello, introduce yourself, ask their name (“What do your friends call you?”) and begin a simple conversation. If the person signals they aren’t interested in talking, respect their wishes. Sometimes we all need some privacy and it’s possible the person just wants some space.

If the person is open to conversation, ask unintrusive questions, show interest, listen and learn something new. Many of our neighbors crave conversation, and something as simple as a friendly exchange can make a big difference.

Top Tip: If a person is sleeping, don’t wake them up. Sleep is a precious commodity for anyone living on the streets or in the subway. The kindest thing you can do is leave the person uninterrupted.

 

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Tip #2: Respect Personal Boundaries

This includes both your boundaries and theirs.

Show respect by keeping physical space. Don’t touch the other person or ask overly personal questions. Don’t make them feel trapped by approaching them with a group, or hovering over them where they’re sitting on the ground or sidewalk. Always ask for permission before kneeling or sitting down next to someone.

Show yourself the same respect by upholding the same standards. It's probably not a good idea to give out your personal information, like your address or phone number, to anyone unless you already have an established relationship. If the person asks you a question you don’t want to answer, or asks you for something you don’t want to give, don’t be afraid to be honest about your boundaries. It’s perfectly fine to say “no” or “I can’t/won’t do that.”

Both parties should feel free to disengage anytime someone feels uncomfortable or threatened. Just kindly explain that you need to go and say goodbye.

 

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Tip #3: Offer Critical Items

Sometimes, a person just needs tangible support to get through the day. If someone approaches you for help, be prepared to respond with something useful. Consider asking them if they would like one of the following items:

• toiletries or practical care items, like a hygiene kit or travel size items
• new socks
• packaged food items, like granola bars or bottled water
• gift card to fast food or grocery store chain
• Metrocard
• clean T-shirt (in summer)
• gloves, scarf, knit hat, coat or blanket (in winter)

Be respectful: always ask if the items would be helpful, rather than giving someone something they may not actually want or need. If the person welcomes your gift, you can combine it with The Bowery Mission’s resource card, which has information on how to get to the Mission and what type of help they can find there.

What about cash? It’s complicated, but cash is rarely the best thing you can offer someone. Giving money away can create an awkward power dynamic that can start your relationship off on the wrong foot. If you don’t feel comfortable giving out cash, it’s OK to be honest and say so: “I’m sorry, but I don’t give money to strangers.” Another great option is to purchase something small and specific the person has requested at the closest drugstore or restaurant.

Top Tip: Pick up some resources cards from our Bowery or Tribeca locations, or print out several of our resource cards to have on hand next time you meet someone in need. Many people have found hope and healing at The Bowery Mission because a friendly stranger directed them to our doors.

 

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Tip #4: Give Without Expectation

Sometimes, good intentions may not be reciprocated. If you receive a negative response, keep in mind that New Yorkers experiencing homelessness are dealing with one crisis after another. They likely aren’t sleeping well and may even be chronically hungry. They may be sick or feeling anxious, threatened or depressed. In all likelihood, life has brought them obstacles that make it a great deal harder to match your own good will.

If you choose to talk to someone or offer them something, enter into the conversation without expectations. A person may not mirror your own feelings, experiences or beliefs — that’s OK. They may not respond on your own terms — that’s also OK. Usually, the most meaningful generosity is that which comes with no strings attached.

 

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Tip #5: Educate Yourself on Crisis Response

Sometimes, no matter how much we may want to help, the situations we encounter on our streets and subways may exceed our personal capacity to handle safely. Here are a few valuable tips to empower you to respond well to these challenging situations.

If someone is visibly agitated or acting erratically, it’s normal to feel confused about what to do. To ensure the safety of yourself and others, pause to assess the situation before determining a course of action. What options are available and which would be the most appropriate and the most safe for the situation?

As best you can, avoid anything that might exacerbate the situation or cause further distress. Pay attention to the person’s body language and consider taking a step back to give them space to breathe and calm down. If the person directly addresses you and you feel comfortable having a conversation, focus on maintaining an understanding and non-judgmental approach.

Sometimes, no matter how much we may want to help, the situations we encounter on our streets and subways may exceed our personal capacity to handle safely.

Anytime you observe someone in crisis, don’t hesitate to seek assistance from a trained professional. If there is no imminent risk of danger, a great option is to contact NYC Well, New York City’s free crisis intervention hotline available 24/7 at 1-888-NYC-WELL (1-888-692-9355). If someone appears to be an immediate danger to oneself or others, find a safe location and promptly call 911. Describe the facts of the situation in as much detail as possible, avoiding any potentially inflammatory language and calmly request assistance from an emergency responder.

Crisis versus Emergency: What’s the Difference?

Crisis

A crisis situation requires prompt attention, but is not immediately life threatening. Someone in crisis may be showing signs of difficulty, distress or trouble.

What to do: Call 1-888-NYC-WELL (1-888-692-9355) to consult with a counselor.

Emergency

An emergency situation demands immediate response. In an emergency, the person’s behavior causes you to fear for their safety, your safety or the safety of others.

What to do: Promptly call 911 to request support from an emergency responder.

Source: New York City Department of Health and Mental Hygiene

If you’re interested in learning more about how to respond to mental health crises on our streets with compassion and competence, consider enrolling in Mental Health First Aid or similar community training programs. This course will teach you how to identify, understand and respond to signs of mental illnesses, giving you the skills you need to provide initial help.

For more tips on crisis response, you can also check out our full article here: 5 tips for responding to mental health crises on our streets and subways.

 

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Tip #6: Pray

Sometimes, there is only so much you can do to make a positive impact in a one-off encounter. But in these moments, you can always pray.

Ask the person you're speaking with if you can say a brief prayer for them before parting ways. If they say, "yes," pray with your eyes open and keep it short. If they say, "no" just thank them for their honesty and pray by yourself or with your friends as you walk away.

Pray for your neighbors. Pray that their physical needs are met. But also pray for their emotional and spiritual needs. Pray they find the hope and encouragement they need to get through the day. Pray, too, that they find the long-term resources and connections they need to make progress toward health, wellness, stability and long-term housing.

Remember, too, that you’re not alone. So many organizations, like The Bowery Mission, are working to make a difference for our neighbors experiencing homelessness — and we’re stronger when we work together. Read on to learn how you can join our community in bringing about change.